Effective Date: 7 January 2025
At Leonexley Digital Marketing, customer satisfaction is our priority. This Refunds and Returns Policy outlines the conditions and procedures for requesting refunds and resolving disputes related to our digital marketing service packages. Please read this policy carefully before making a purchase.
1. Scope of Policy
This policy applies to all digital marketing service packages purchased from https://leonexley.com/. As our services are digital in nature, this policy focuses on refunds rather than physical returns.
2. Refund Eligibility
Refunds may be granted under the following conditions:
- Service Not Delivered: If the service package you purchased has not been delivered within the agreed timeframe due to issues on our end.
- Deficient Service: If the delivered service does not meet the agreed-upon scope or quality standards as outlined in the service agreement.
- Duplicate Payment: If you were charged more than once for the same service.
Refund requests must be initiated within 14 calendar days of the service delivery or payment date, whichever is later.
3. Non-Refundable Cases
Refunds will not be granted in the following scenarios:
- If the service has been fully delivered as per the agreed-upon terms.
- Delays or issues caused by customer non-responsiveness or failure to provide necessary information.
- Requests made outside the 14-day refund window.
- Dissatisfaction stemming from subjective preferences rather than service deficiencies.
4. How to Request a Refund
To initiate a refund request, follow these steps:
- Contact Customer Support: Email us at leonexley.digital@gmail.com with the subject line “Refund Request.”
- Provide Necessary Details: Include your full name, email address, order number, purchase date, and a detailed description of your refund request.
- Attach Supporting Evidence: If applicable, attach any evidence (e.g., screenshots, correspondence) that supports your refund claim.
Our support team will acknowledge your request within 2 business days and provide updates throughout the resolution process.
5. Refund Process
- Review Period: Refund requests will be reviewed within 7 business days of acknowledgment.
- Decision Communication: You will receive an email notifying you of the decision. If approved, we will process the refund immediately.
- Refund Method: Refunds will be issued via the original payment method. It may take 5-10 business days for the funds to reflect in your account, depending on your payment provider.
6. Fees and Deductions
- If a refund is approved, we may deduct processing fees charged by third-party payment processors if applicable.
- No additional administrative fees will be charged by Leonexley Digital Marketing.
7. Contact Information for Customer Support
If you have questions or concerns about this policy, please reach out to us:
Leonexley Digital Marketing
Email: leonexley.digital@gmail.com
Address: Tambaram
8. Amendments to This Policy
We reserve the right to update this policy to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with a new “Effective Date.”
By purchasing from our Website, you agree to this Refunds and Returns Policy. Thank you for choosing Leonexley Digital Marketing!
